Our commitment to transparency and your understanding of our service terms. Read through our policies to ensure a smooth hosting experience.
By using our hosting services, you agree to comply with all applicable laws and regulations. Our services are provided "as is" and we reserve the right to modify these terms at any time with appropriate notice.
You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. We are not liable for any damages resulting from unauthorized access to your account.
Our hosting services are designed for legitimate gaming and business purposes. You agree not to use our services for any illegal activities, including but not limited to:
• Distribution of malware or harmful software
• DDoS attacks or network abuse
• Copyright infringement or piracy
• Spam or unsolicited communications
• Any activity that violates applicable laws
Violation of these terms may result in immediate service suspension or termination without refund.
We offer a 24-hour money-back guarantee for new customers. Refunds must be requested within 24 hours of the initial purchase and are processed within 1-3 business days after cancellation approval. Refunds are not available for:
• Services used beyond the 24-hour guarantee period
• Add-ons or premium features
• Violations of our terms of service
• Technical issues caused by user error
• Renewals or subsequent billing cycles
For billing disputes, please contact our support team within 30 days of the charge. We will investigate and resolve all legitimate disputes promptly.
You may cancel your service at any time by contacting our support team. Cancellations take effect at the end of your current billing period.
We recommend canceling at least 24 hours before your next billing date to avoid additional charges. All data will be permanently deleted 30 days after cancellation.
We are committed to protecting your privacy and data security. Your personal information is collected and processed in accordance with our Privacy Policy and applicable data protection laws.
We implement industry-standard security measures to protect your data. However, you are responsible for backing up your important data and we are not liable for data loss.
We provide 24/7 technical support through our Discord server and ticket system. Scheduled maintenance windows are announced in advance to minimize service disruption.
While we strive for 99.9% uptime, occasional maintenance or unforeseen issues may cause temporary service interruptions. We are not liable for any damages resulting from service downtime.
If you have any questions about our terms of service or need clarification on any policy, our support team is here to help. Don't hesitate to reach out.